Shipping policy
Shipping Policy
This Shipping Policy explains how Qonfrt processes, ships, delivers, and handles orders.
By placing an order with Qonfrt, you agree to this Shipping Policy.
For shipping-related questions, contact:
1. Order Processing
Orders are generally processed after successful payment authorization and any required fraud or security review.
Processing time may vary depending on:
Product availability
Order volume
Payment verification
Fraud-prevention checks
Shipping destination
Warehouse operations
Promotional periods
Carrier availability
Processing time is separate from shipping or transit time.
Qonfrt may delay processing where additional verification is reasonably required.
2. Order Verification
Qonfrt may request additional information before shipping an order.
This may include verification of:
Billing information
Shipping information
Payment authorization
Customer identity
Transaction details
Failure to provide requested verification may result in delayed shipment or cancellation.
3. Shipping Methods
Available shipping methods may vary by destination, product, order value, warehouse, and carrier availability.
Shipping options shown at checkout are the options available for that transaction.
Qonfrt may use different shipping carriers or fulfillment partners depending on operational requirements.
4. Shipping Estimates
The estimated delivery time is 7 to 15 business days after shipment, excluding order processing time.
This estimated delivery timeframe applies to orders regardless of the destination or shipping method selected, subject to potential delays and circumstances described in this policy.
Estimated delivery times are not guaranteed.
Delivery may be affected by:
Carrier delays
Customs inspections
Weather
High shipping volume
Transportation disruptions
Address issues
Local delivery restrictions
Government action
Labor disruptions
Events beyond Qonfrt’s reasonable control
Qonfrt is not responsible for delays caused solely by third-party carriers, customs authorities, or events outside our reasonable control, except where applicable law provides otherwise.
5. Processing and Transit Times
Order processing and shipping transit are separate stages.
An order may require processing before it is transferred to the carrier.
Transit begins once the order has been handed to the shipping provider.
A shipping confirmation or tracking number does not necessarily mean that the carrier has already completed its first physical scan.
6. Multiple Shipments
Orders containing multiple items may be shipped separately.
This may occur because:
Products are stored at different fulfillment locations
Items become available at different times
Carrier restrictions apply
Operational efficiency requires split fulfillment
If an order is split into multiple shipments, the customer may receive more than one tracking number.
Receiving one package does not necessarily mean the entire order has been delivered.
7. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
This includes:
Recipient name
Street address
Apartment, suite, or unit number
Postal or ZIP code
City
State or region
Country
Telephone number where required
Qonfrt is not responsible for delivery problems caused by incorrect, incomplete, outdated, or mistyped shipping information supplied by the customer.
8. Address Changes
Customers should contact:
immediately if an address error is discovered.
We will attempt to assist where reasonably possible.
However, address changes are not guaranteed after:
Order processing begins
A shipping label has been created
The package has entered fulfillment
The order has been transferred to the carrier
If an address cannot be changed, the customer may need to work directly with the carrier where available.
9. Incorrect or Incomplete Address
If a shipment is returned because the customer provided an incorrect or incomplete address, Qonfrt may require payment of additional shipping charges before reshipment.
Where permitted by law, original shipping charges and carrier return fees may be deducted from any refund.
10. Tracking Information
Where tracking is available, customers may receive tracking information by email or another communication method associated with the order.
Tracking information is supplied by the carrier.
Qonfrt does not control:
Carrier scan timing
Tracking update frequency
Carrier website availability
Estimated delivery calculations generated by carriers
Temporary gaps in tracking updates do not necessarily mean that a shipment is lost.
11. Tracking Delays
Tracking systems may occasionally show delayed, incomplete, or inconsistent information.
Examples include:
A label created before the first carrier scan
A shipment moving without intermediate scans
Delayed tracking updates
Incorrect estimated delivery dates
Bulk scans occurring after physical movement
A lack of recent tracking updates does not automatically establish that a package is lost.
12. Delivery Confirmation
A package may be considered delivered where carrier records reasonably indicate successful delivery.
Delivery evidence may include:
Delivery scan
GPS delivery data
Photograph
Signature
Parcel locker confirmation
Reception or mailroom record
Carrier delivery notes
Such evidence may be used when investigating a delivery claim, subject to applicable law.
13. Delivered but Not Received
If tracking shows delivered but the customer cannot locate the package, the customer should first:
Check around the delivery location
Check with household members
Check with neighbors
Check with building reception
Check mailrooms
Check parcel lockers
Check safe-drop locations
Contact the carrier
Customers should allow a reasonable period for occasional premature carrier delivery scans to resolve.
Qonfrt may assist with a carrier investigation where appropriate.
A refund or replacement is not automatically issued solely because a package marked delivered cannot immediately be located.
14. Carrier Investigations
Qonfrt may require a carrier investigation before determining whether a shipment qualifies for replacement or refund.
Customers may be required to provide:
Order number
Confirmation of shipping address
Written statement
Carrier claim information
Additional delivery details
The availability and duration of carrier investigations depend on the shipping provider.
15. Lost Shipments
A package is not automatically considered lost because:
Tracking has not updated recently
Delivery is later than initially estimated
The shipment is delayed in customs
The carrier is experiencing operational delays
Where the carrier confirms that a shipment has been lost, Qonfrt may provide an appropriate remedy, which may include replacement or refund, subject to applicable law and the circumstances of the order.
16. Stolen Packages
Where tracking and carrier evidence reasonably indicate successful delivery, loss occurring after delivery may be treated as theft or post-delivery loss.
Customers should promptly contact:
The carrier
Building management, where applicable
Local authorities, where appropriate
Their payment or shipping protection provider, if applicable
Qonfrt may assist with available delivery information but does not automatically accept liability for theft occurring after lawful delivery, except where required by law.
17. Refused Deliveries
If a customer refuses delivery without prior authorization, the shipment may be returned to sender.
Where permitted by law, Qonfrt may deduct:
Original shipping cost
Return shipping cost
Carrier fees
Customs-related costs
Handling charges actually incurred
from any refund.
18. Unclaimed Packages
Customers are responsible for collecting packages where the carrier requires pickup.
If a package is not collected and is returned to sender, it may be treated as a customer-initiated return.
Additional shipping or return charges may apply where permitted by law.
19. Delivery Attempts
Some carriers may make one or more delivery attempts before:
Redirecting the package
Sending it to a pickup location
Returning it to sender
Customers are responsible for monitoring tracking information and following carrier instructions.
Qonfrt is not responsible for a return caused by the customer’s failure to complete required carrier actions.
20. Signature Requirements
Some shipments may require a signature.
Signature requirements may depend on:
Order value
Destination
Carrier policy
Fraud-prevention requirements
Product type
Where signature is required, customers are responsible for ensuring that an authorized person is available to receive the package.
21. Parcel Lockers and Safe Locations
Where a customer or carrier selects:
A parcel locker
A safe place
A reception desk
A concierge
A mailroom
Another alternative delivery location
delivery to that location may constitute delivery to the customer where permitted by law.
22. Customs, Duties, and Import Charges
International shipments may be subject to:
Import duties
Customs charges
VAT or sales tax
Brokerage charges
Handling fees
Government fees
Unless checkout expressly states otherwise, these charges are the customer’s responsibility.
Qonfrt does not control customs assessments imposed by government authorities.
23. Customs Delays
International orders may be delayed by customs inspection or clearance procedures.
Customs delays are outside Qonfrt’s direct control.
Customers are responsible for providing information reasonably requested by customs authorities or carriers.
Failure to cooperate with customs requirements may result in delay, return, abandonment, or additional charges.
24. Customs Refusal
If a customer refuses to pay required import duties, taxes, or customs fees and the package is returned, Qonfrt may deduct actual costs associated with:
Outbound shipping
Return shipping
Customs
Duties
Carrier handling
Brokerage
from any refund where permitted by law.
25. Customs Seizure or Destruction
Qonfrt is not responsible for customs seizure, destruction, or confiscation caused by:
Customer import restrictions
Incorrect customer-provided information
Customer failure to complete customs requirements
Local laws preventing lawful import
except where applicable law provides otherwise.
26. Shipping Restrictions
We may be unable to ship to certain:
Countries
Regions
Postal codes
Remote areas
Freight-forwarding locations
Restricted destinations
We may cancel an order if shipment is not reasonably possible.
If payment has already been captured, the appropriate amount will be refunded.
27. Freight Forwarders
If a customer chooses to use a freight forwarder, reshipping service, mail forwarding service, hotel, temporary address, or third-party receiving service, Qonfrt’s delivery obligation may be considered satisfied when the package is successfully delivered to the address supplied at checkout, subject to applicable law.
Qonfrt is not responsible for loss, damage, delay, substitution, or mishandling occurring after delivery to an independently selected forwarding service.
28. Reshipment
Qonfrt may offer reshipment where appropriate.
Reshipment is not guaranteed.
Additional shipping charges may apply where the original delivery failed because of:
Incorrect customer information
Refused delivery
Unclaimed package
Customer failure to comply with carrier instructions
29. Damaged Packages
If a shipment arrives visibly damaged, the customer should document the condition before discarding packaging.
Customers should contact:
and provide:
Order number
Photographs of the outer packaging
Photographs of the shipping label
Photographs of the damaged product
Description of the issue
Qonfrt may request further information before resolving the claim.
30. Damaged Packaging Without Product Damage
Damage to outer packaging does not automatically mean that the product itself is defective.
Where the product remains undamaged and fully functional, cosmetic damage to shipping packaging alone may not qualify for refund or replacement unless required by applicable law.
31. Missing Items
If a package arrives but appears to be missing an item, contact:
Qonfrt may review:
Fulfillment records
Package weight
Warehouse records
Shipping documentation
Order contents
Photographs
before determining the appropriate remedy.
32. Empty Package Claims
Claims involving an allegedly empty package may require investigation.
Qonfrt may review:
Carrier weight records
Warehouse packing records
Package scans
Shipping label data
Customer-provided evidence
before approving replacement or refund.
33. Package Tampering
If a package appears to have been opened or tampered with during transit, customers should retain all packaging and contact Qonfrt promptly.
Additional evidence may be requested for carrier investigation.
34. Delivery Delays
A delay in delivery does not automatically entitle the customer to:
A refund
A free replacement
Compensation
Shipping reimbursement
unless required by applicable law or specifically guaranteed by the selected shipping service.
35. Express and Expedited Shipping
Where express, expedited, priority, or similar shipping is purchased, the service generally refers to the selected shipping method and does not necessarily eliminate order processing time.
Carrier service disruptions may still occur.
Where a guaranteed carrier service applies, any remedy may depend on the carrier’s applicable terms and applicable law.
36. Shipping Fees
Shipping fees may be charged based on:
Destination
Package weight
Package dimensions
Shipping method
Order value
Product type
Shipping fees shown at checkout apply to that order.
37. Free Shipping
Free shipping promotions may be subject to conditions such as:
Minimum order value
Eligible products
Eligible destinations
Promotional period
If a return causes an order to no longer satisfy the original free-shipping threshold, Qonfrt may deduct the shipping cost from the refund where permitted by law and disclosed by the applicable policy.
38. Shipping Protection
If optional shipping protection or package insurance is offered, its coverage may be subject to separate terms.
Customers should review the applicable coverage conditions before purchase.
Shipping protection does not necessarily cover every delivery issue.
39. Order Cancellation Before Shipment
Customers may request cancellation at:
Cancellation is not guaranteed.
If fulfillment has already begun, the order may no longer be cancellable.
40. Cancellation After Shipment
Once an order has been shipped, it generally cannot be cancelled.
The customer may need to receive the order and follow the applicable return process.
41. Shipping Changes After Dispatch
Qonfrt may not be able to:
Redirect packages
Change shipping methods
Change addresses
Stop delivery
after the shipment has entered the carrier network.
Carrier-provided options may be available separately.
42. Carrier Selection
Qonfrt reserves the right to select or change the shipping carrier where reasonably necessary.
A requested carrier is not guaranteed unless expressly confirmed.
43. Delivery to Businesses and Shared Locations
For deliveries to:
Offices
Hotels
Apartment buildings
Universities
Shared residences
Commercial buildings
delivery to an authorized reception area, front desk, mailroom, security desk, or other designated receiving point may constitute successful delivery where permitted by law.
44. Delivery Instructions
Qonfrt may transmit customer-provided delivery instructions to the carrier where technically possible.
However, compliance with delivery instructions is controlled by the carrier and is not guaranteed.
45. Changes in Carrier Routing
Carriers may reroute packages based on operational needs.
Qonfrt is not responsible for route changes, hub transfers, local carrier substitutions, or logistics decisions made by the shipping provider.
46. Weather and Natural Events
Shipping may be disrupted by:
Severe storms
Floods
Fires
Earthquakes
Snow
Natural disasters
Other hazardous conditions
Such events may extend delivery times.
47. Peak Seasons
During periods of high shipping volume, including major promotional or holiday periods, processing and delivery may take longer than usual.
Estimated delivery dates remain estimates unless expressly guaranteed.
48. Force Majeure
Qonfrt is not responsible for shipping delays or failures caused by events beyond our reasonable control, including:
Natural disasters
War
Civil unrest
Government action
Transportation disruption
Carrier interruption
Customs disruption
Labor disputes
Infrastructure failure
Cyber incidents
Public emergencies
This does not limit rights that cannot legally be waived.
49. Customer Cooperation
Customers agree to reasonably cooperate with delivery investigations by providing accurate information and requested evidence.
Failure to provide information reasonably necessary to investigate a claim may delay resolution.
50. Fraudulent Shipping Claims
Qonfrt reserves the right to investigate suspected fraudulent shipping claims.
This may include claims involving:
False non-delivery
False damage
False missing-item claims
Repeated suspicious claims
Manipulated evidence
Multiple claims involving the same address or account
Where reasonable evidence of fraud exists, Qonfrt may deny voluntary remedies and take measures permitted by law.
51. Shipping Records
For fraud prevention, customer service, dispute handling, and legal compliance, Qonfrt may retain shipping-related records including:
Carrier tracking
Delivery confirmation
Package weight
Shipping address
Fulfillment records
Customer communications
Carrier claim records
Such information is handled in accordance with the Qonfrt Privacy Policy.
52. Chargebacks Related to Shipping
If a customer initiates a payment dispute involving shipping or delivery, Qonfrt may provide relevant evidence to the payment provider.
This may include:
Tracking information
Delivery confirmation
Address information
Carrier records
Customer communications
Fulfillment records
Package weight
Proof of shipment
Nothing in this section prevents a customer from exercising rights available through their payment provider.
53. Returns to Sender
A package returned to Qonfrt does not automatically create an immediate right to refund.
Returned packages may first be inspected and processed.
Any refund remains subject to:
The Return & Refund Policy
Applicable shipping deductions
Product condition
Applicable law
54. Abandoned Shipments
Where a package cannot be delivered and the customer fails to respond to reasonable carrier or Qonfrt requests, the shipment may eventually be returned, abandoned, or disposed of according to carrier or customs procedures.
Qonfrt is not responsible for loss caused by the customer’s failure to complete required delivery or customs actions, except where law requires otherwise.
55. Mandatory Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or overrides any right that cannot legally be waived.
If applicable consumer law grants stronger rights, those mandatory rights will apply.
56. Changes to This Shipping Policy
Qonfrt may update this Shipping Policy from time to time to reflect:
Carrier changes
Operational changes
Legal requirements
Customs requirements
Fulfillment practices
The version published on the website is the version currently in effect.
57. Contact
For shipping, tracking, delivery, lost package, damaged shipment, or address questions, contact:
Qonfrt Customer Support
support@qonfrt.com